FAQs
June Jacobs experts are ready to help!
For questions and information about your order, product information, store locations and general feedback, please call us at 1-866-586-3522. The office is open Monday-Thursday 9am-5pm and Friday 9am-3pm ET.
If you can't reach our agents over the phone, please send us an email and we will get back to you as soon as possible.
Add Route premium package protection at checkout. June Jacobs has partnered with Route so that you can easily file claims for lost, stolen or damaged packages. Once a claim is filed, it will be reviewed for approval of a reorder or refund within 24 hours. If you have already purchased Route+ and need to file a claim, click here.
To learn more about Route, click here.
As part of our ongoing efforts to optimize our operations and enhance the customer experience, we have had to make the difficult decision to temporarily suspend international shipping. This decision was not taken lightly, and we apologize for any inconvenience it may cause.
While we have enjoyed serving our customers internationally, this change allows us to focus on improving our services and logistics to better serve your needs in the future.
In the meantime, if you have any pending orders, we will be in touch with you shortly to arrange a refund or to discuss alternative options for fulfilling your order. If you have any questions or concerns, please do not hesitate to reach out to our customer service team. We are here to assist you and provide any necessary information during this transition period.
While adding your shipping and billing info, you’ll see a checked box that indicates your information’s been saved. Bolt will send a verification code to your phone or email to verify your info.
The next time you check out, you won’t need a password or to fill out any fields, allowing you to finish the purchase in seconds. Click to learn more.
Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
There are several reasons for inconsistent evacuation:
For initial use, the pump must be primed anywhere from 5-15 times. As there is no dip tube, this will create a suction to allow product to dispense.
If there is an empty space/no product between the top of the bulk and the base of the pump, the product will not evacuate. You will need to prime or continue pumping until there is no empty space between the top of bulk and the base of the pump in order to create a vacuum for the product to dispense properly.
Another possible cause for the dispensing issue will be hidden air pockets in the product itself.
This can happen if the product is stored on the side, not used consistently or if the product is tossed around in a hand bag. In order for proper, consistent evacuation, the pump will need to be re-primed to make contact with product and for dispensing to occur. A gentle tapping of the bottle onto a hard surface may also help remove air pockets. The pump must be screwed on tightly.
Should you continue to have issues please contact a customer service representative: 1-866-586-3522.
The office is open Monday-Thursday 9am-5pm and Friday 9am-3pm ET
For any item received damaged, please DO NOT THROW AWAY the item. Send an email to us and please include your phone number. The broken item(s) will be replaced and the email will provide instructions on what is to be done with the broken item(s).
For purchases not made through JuneJacobs.com, we will provide you next steps to contact the place of purchase.
Please submit cancellation request within 4 hours after placing your order. Once we have begun processing your order it still may be possible to cancel your order within this time frame. Once we have begun the shipping process it will not be possible to cancel your order.
To submit a cancellation request please send an email to [email protected]. Once received, if we have not begun processing the order, we will cancel your order. You will receive a cancellation confirmation once complete.
Please contact our customer service team to open an RA for your return.
Once you have your RA #, please ship the return items along with a copy of your invoice to:
Step 1:
Please ship these items to:
June Jacobs
ATTN: Returns and RMA #
45 Mayhill St.
Saddlebrook, NJ 07663
Step 2:
Include a copy of your invoice.
Step 3:
Clearly label the Return Authorization (RA) # on the outside of the packaging.
Step 4:
Once your RA is received, we will refund the credit card used to place this order.
More information about our return process is as follows:
Product(s) sent back without a Return Authorization (RA) number will be returned to sender and not be refunded. Ship the product(s) back using a courier service that provides a tracking number. You are responsible for the cost of shipping the product(s) back and making sure it gets to us. We do not provide prepaid labels. A refund will be issued once product(s) have been received. At this time junejacobs.com is unable to process exchanges. For any item received damaged, please DO NOT THROW AWAY the item, send an email to [email protected] and please include your phone number. The broken item(s) will be replaced and the email will provide instructions for what is to be done with the broken item(s).
June Jacobs cannot advise which products to use while pregnant and/or breastfeeding. We recommend consulting a physician or primary doctor who can advise which products are safe for use during this time.
We apologize for the inconvenience.
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